SUPPORT: FREQUENTLY ASKED QUESTIONS

We are always happy to answer your questions. For your convenience, some of the answers to the most frequently asked questions are provided below. If your question is not answered below, please contact us through the chat box that pops up at the bottom of the page or through the Contact Us page.

Questions from Students & Parents:

Is SVHS an accredited school? Yes, SVHS accredited by AdvancED, the largest community of education professionals in the world. AdvancED is the trusted partner to 34,000 educational institutions—employing more than four million educators and enrolling more than 20 million students—across the United States and 70 other nations.

Which commission accredits SVHS? AdvancED operates three commissions: 1) North Central Association Commission on Accreditation and School Improvement (NCA CASI); 2) Southern Association of Colleges and School Council on Accreditation and School Improvement (SACS CASI); and 3) Northwest Accreditation Commission (NWAC). NWAC is managing the schools in California where SVHS is headquartered. But AdvancED schools are accredited under all three commissions since a merger in 2012. So SVHS is accredited under all three commissions.

Will University of California accept credits from SVHS courses through its A-G program? Yes. Please make sure to identify Silicon Valley High School and the college board code 051067 on the student’s transcripts. Of course, this applies only to courses approved for a-g credit and listed on the UCOP Portal website.

I’ve taken UC a-g approved SVHS courses in the past, what do I need to do to have the courses accepted for credit by University of California? Since we are now recognized as an Online School, and listed on the UCOP Portal website, you can identify Silicon Valley High School and the college board code 051067 on the your transcript.

Do classes meet on a specific day and time? No, all the courses are self-paced. The courses can be taken any day, any time.

Are summer courses available? Yes, our courses are available online 365 days a year. You can enroll and take our courses over the summer, or any time.

Does SVHS offer a high-school diploma? Yes. Click the “Accredited High School” menu link at the top of the page for further information.

Are the courses restricted to high school students? No. The courses are available to anyone, any time. In fact, we have adults taking our courses, middle school students and anyone is welcome to enroll on an SVHS course.

How do I know if my school will accept SVHS courses as credits? We suggest you check with your school counselor. Your counselor is welcome to contact us if he/she has any questions.

Will I receive a certificate of completion? Yes. On completion of the course you will have access to the certificate of completion. Open the certificate and it will be emailed to you.  You can forward the certificate to your school counselor; or you can request an official record of course completion to be sent to your school: Request a Transcript/Record of Course Completion.

Can SVHS provide a transcript? Yes. As an accredited school, SVHS provides transcripts. Supplemental students (those studying at anther full-time high school) have the SVHS courses merged onto their high school transcript to streamline their college application process. Request a Transcript/Record of Course Completion.

Can we use your transcript to apply to universities and colleges? Yes. If you are taking our courses to supplement your studies at another high school, your school would need to merge our transcript with theirs. 

What is your college board (CEEB) code? Our college board code is 051067. Silicon Valley High School is registered as a private secondary school with the California Department of Education with CDS code: 44 75432 6147417.

How do I submit SVHS Certificate to a California State University (CSU)? Here are the steps that you need to go through if you want to submit our certificate to a CSU. Use CSU mentor: www.csumentor.edu and start the application process, when you reach the high school information page, please take the following steps:

    1. Under “Other High Schools”, click “Add a High School”.
    2. Enter the name: Silicon Valley High School in the search bar. Click “Find”.
    3. It will come back as not found.
    4. Enter the name two more times.
    5. After third attempt, you’ll see a new link that say’s “Not on List”
    6. Click “Not on List” and you’ll see a window.
    7. Enter the name: Silicon Valley High School then select Next.

How do I submit SVHS Certificate to a California State University (CSU)? Here are the steps that you need to go through if you want to submit our certificate to a CSU. Use CSU mentor: www.csumentor.edu and start the application process, when you reach the high school information page, please take the following steps:

    1. Under “Other High Schools”, click “Add a High School”.
    2. Enter the name: Silicon Valley High School in the search bar. Click “Find”.
    3. It will come back as not found.
    4. Enter the name two more times.
    5. After third attempt, you’ll see a new link that say’s “Not on List”
    6. Click “Not on List” and you’ll see a window.
    7. Enter the name: Silicon Valley High School then select Next.

Is a 10 credit course the equivalent of a two semester (full year) course? Yes. A 5 credit course is the equivalent of a one semester (half year) course, and a ten credit course is the equivalent of a two semester (full year) course.

Are your courses suitable for recovering a subject that a student has failed? Yes, they are often used by students to catch up on credits. You might want to check with your school counselor that your school will accept our courses for catch up credits.

How many days per week is the class offered and at what time? The courses are available online 24 hours a day, 7 days a week. They’re self-paced courses, so the students can take them in their own time and at their own pace.

Are tests online? Yes, the tests are incorporated into the online courses.

Is there a textbook? The materials are all provided within the online course. You don’t need to buy a textbook. The materials comprise videos, readings and other materials. No textbooks are required.

How does the online course work? Students log in to the course, they watch videos, view reading materials, take quizzes, submit assignments, take tests and they take a final. Once all the tests, assignments and finals have been completed, the student earns a grade and receives a certificate of completion online. Please refer to the video titled “How Our Courses Work” on this page.

Is the final multiple choice? Yes, the final is multiple choice and has a 3 hour time limit. Quizzes are not timed and are designed to reinforce and enable you to master what you have learned.

How long does it take to complete a 5 credit course? It depends on how quick the student is able to move through the material and how many hours per day the student spends on the course. A diligent student that allocates several hours a day to studying can complete a course within a matter of weeks.

Can we just take the second semester of Algebra 1? Yes. Algebra 1 Part 1 covers the first semester, Algebra 1 Part 2 covers the second semester. They are each 5 credit courses. We have divided the core courses into two semester parts, which can be taken separately.

Do your courses have teacher support? How are the courses graded? Yes, all our courses are teacher-supported. Assignments are submitted to SVHS teachers who grade them and provide feedback. Instructions are provided within the course.

Are all the lessons in your courses video-based, or are some of them text based? We prefer video and almost all of our units have a video component accompanied by a reading component to help students gain a deeper understanding of the materials.

How long do students have to complete the courses? A student has up to a year to complete a course. The courses are all self-paced, students work at their own speed and should easily be able to complete the course in this timeframe. Students can request for a course to be extended, if it expires before they are finished. Use the contact us form to make your request.

Do you send the certificate of completion direct to the students’ current school? When a student finishes a course they have access to the certificate of completion.  When they open the certificate it is emailed to the student’s email address. We encourage the student to forward the certificate to the school they are enrolled in. If the school requires a certificate directly from SVHS then the school or student can submit a request. Records of course completion can be requested here: Request a Transcript/Record of Course Completion.

My school requires me to provide a grade update for a course I take online so they can monitor my progress. Do you provide a grade update? How do I get it to my school? You can view and print your grade at any time. Login to your account, click on your course, then under the administration block click “Grades”. You can print your grade and turn it in to your school, or take a screenshot and email that to your school. Alternatively, your counselor can create an account with SVHS to monitor your progress. Discuss with your counselor these options, and contact us if you need help.

Are any of the math courses appropriate for middle school students? Yes, if the student is ready for high school math.

How much do your courses cost? Our mission is to provide quality, personalized, affordable and ever-improving educational paths for all students to pursue their ambitions. Please click on a course in our our Course Catalog page for the price of a particular course.

I don’t have a PayPal account, can I pay with a debit or credit card? A PayPal account is not required. PayPal provides alternative payment methods, you can use a debit or credit card. Click on the button “Send payment via PayPal” and choose “Pay with debit or credit card”.

When setting up the account and payment information, how does the enrollment name work? Is it the student’s name and if so how does that work with the payment method which would be in the parent’s name? Please create the SVHS account in the student’s name. The system will provide the student with a certificate of completion and it will pull the name from the user’s account. After your student has an account with SVHS you will be able to enroll him/her on a course. We use PayPal to process our transactions. You can either pay with a PayPal account if you have one, or there is an option to use a credit/debit card to complete the purchase. During the check-out process you provide your payment details.

Where can I find local tutors, and educational professionals to support my online education?  To find local tutors we recommed Wyzant. Otherwise, our academic counseling and support staff provide guidance and resources. We strongly advise you to closely vet any tutor before engaging.

Is credit card information secured on your website? The pages that collect credit card and sensitive information are operated by PayPal and encrypted with secure socket layer (HTTPS). We don’t collect or store any credit card information on our site. Along with more than 80,000 other learning institutions, we use an industry-standard learning management system called Moodle which has a PayPal plug-in that takes care of the payments using PayPal’s SSL and security system. Our site simply receives a message from Paypal that payment has been collected–all the credit card information is stored by Paypal using their security systems and is never exposed to us.