POLICIES & DISCLOSURES
Our mission is to provide quality, personalized, affordable and ever-improving educational paths for all students to pursue their ambitions.
SVHS is operated by Silicon Valley High School Inc., a Corporation incorporated in the state of Delaware with headquarters in California. For the purposes of this Agreement, we refer to Silicon Valley High School Inc. as ‘SVHS’, ‘us’ or ‘we’. Similarly, this Agreement may refer to you as ‘you’, ‘member’, ‘student”, ‘user’, or ‘viewer’.
SVHS had adopted various policies that guide how the school operates today and in the future.
In order to pass an SVHS course, you need at least 60% for the course total. If you are unable to earn a passing score, you will be deemed to fail that particular course. The course total includes grades from lesson quizzes, unit tests, unit assignments and the final exam.
Each credit corresponds to 15 hours of study.
All Students: Time to Complete a Course
You have up to 12 months to complete a course from the date that you enroll, so that’s the maximum time you have to take the course. If you dedicate sufficient time and energy to completing a course, you can accelerate your way through the materials. However, the minimum time you should take to complete a course is thirty days. Should you have mitigating circumstances that require you to complete a course outside these minimum and maximum timeframes, please click the “Contact Us” form at the bottom of this page and discuss your circumstances with our customer support and administration staff.
All Students: Sequential Courses
When taking sequential courses, such as Algebra 1 Part 1 and Algebra 1 Part 2, you must complete the first course before you take the subsequent course. In our example, you are free to research the Algebra 1 Part 2 course while you’re taking Algebra 1 Part 1, but you should complete Algebra 1 Part 1 before you embark on Algebra 1 Part 2. As the minimum time required to take a course is 30 days (see “Time to Complete a Course” policy above), the second course in the series should not be completed within 30 days of the first course. In our example, Algebra 1 Part 2 should be completed at least 30 days after you have successfully completed Algebra 1 Part 1.
Revised Transcript Policy
Once issued, transcripts cannot be revised unless evidence is provided to indicate that the transcript is materially inaccurate. A student with such evidence can petition for a transcript revision. The teacher of the course and school registrar will then review the transcript to determine its accuracy, consulting with the school principal where necessary. The registrar will be responsible for issuing a revised transcript where it is deemed appropriate.
Repeat Courses Policy
Consistent with the schools’ strategy of encouraging repetition and mastery of the materials, students are not prevented from repeating courses. When a course has been repeated, the original course and grade stay on the transcript, but the credits for that course are indicated to be zero and the original grade for that course is excluded from the GPA calculation. The repeated course is shown on the transcript with an “R” to indicate it was a repeat. The credits earned from the repeated course were assigned to that course and that grade factored into the GPA calculation.
Supplemental Students: Attendance Policy
The courses are online and self-paced, so you are not required to attend any particular session at any particular time. However, you are required to complete each section of each course and pass each of the quiz tests in order to qualify for graduation.
Supplemental Students: Leave-of-Absence Policy
If you complete part of a course, but are unable to continue with the course, you can withdraw from the course and trigger the Refund Procedures.
Supplemental Students: Payment Terms
Students are required to pay for each course upon enrollment. Payment is tendered online via Paypal or students can be enrolled manually by our staff. In many cases, we will accept purchase orders from schools and other institutions.
Supplemental Students: Refund Procedures
Upon timely notice and cancellation a course, depending on how much of the course has been completed you are possibly eligible for a pro-rata refund from SVHS. Notice is considered timely when received by SVHS within 30 days of your initial enrollment in the course. If you provide notice of cancellation of the course and a request for refund within 30 days of enrollment, depending on how far you have progressed through the course, you may be eligible for a refund. Your right to cancel and claim a refund expires 30 days after the initial course enrollment.
If you wish to withdraw from a course, please submit a request using the Contact Us form on our website informing SVHS that you request immediate withdrawal from such course. Your notice of cancellation and withdrawal from such course will be effective when you successfully submit the request. SVHS administration staff will unenroll you from such course and you will no longer have access to the course materials online.
Supplemental Students: Refund Calculations—Self-Paced Courses
A course comprises a number of sections. A section comprises a heading, learning materials, a Q&A Messageboard and a quiz. Your progress through the course, and each section of the course, is tracked in the SVHS online learning management system and this data will be used to determine which sections of the course you have accessed. If you have accessed less than 10% of the sections of a course, you will be eligible for a full (100%) refund. If you have accessed between 10% and 60% of the sections of a course, you will be eligible for a pro-rata refund. So, by way of illustration, if you have accessed 30% of the sections of a course, you will be eligible for a 70% refund. Once you have accessed more than 60% of the sections in a course, you are no longer eligible for a refund on that course.
Supplemental Students: Dropped Courses
You can drop a course at any time before you have completed the final and your grade has been issued. Dropped courses do not appear on your transcript from SVHS. Refunds are not available for dropped courses.
Full-Time/Diploma Students: School Calendar
The dates for each semester are as follows:
- Fall semester: August 15th to January 14th.
- Spring semester: January 15th to June 14th.
The summer break runs between June 15th to August 14th. It’s not exactly a break for SVHS, as our teachers and staff remain busy grading assignments and supporting students who wish to study over the summer period.
Full-Time/Diploma Students: Graduation Eligibility Policy
Consistent with requirements of the California Department of Education, in order to graduate and receive a diploma from Silicon Valley High School, students must complete a minimum of 210 credits.
To be eligible to graduate from and receive a diploma from SVHS, the student must complete at least 25% of the credits required for graduation with SVHS, and must have been continuously enrolled as a full-time student for at least one full semester. At least one quarter of the credits required for graduation must have been earned through taking SVHS courses.
All students must at minimum complete the following courses:
a. 3 years of English
b. 2 years of Math, at least 1 year of Algebra 1 or higher
c. 2 years of science, including a life science and a physical science
d. 1 year of World History
e. 1 year of US History
f. 1 semester of Government
g. 1 semester of Economics
h. 2 years of PE
i. 1 year of either: VAPA: Visual Performing Arts, LOTE: Language Other Than English, or CTE: Career Technical Education
j. Money Math
k. Additional Electives
Full-Time/Diploma Students: Continuous Enrollment Policy/Requirement
For a student to remain continuously enrolled in the diploma program at SVHS, each semester, students must be enrolled in courses carrying a minimum of 20 credits (such as four 5-credit courses) and successfully complete at least ten credits (such as two 5-credit courses) every semester window (extension may be considered in the case of extenuating circumstances).
Students in the adult diploma program should work with the SVHS academic advising staff to create a plan for course completion. Adult students may enroll as a full-time student, paying a flat rate tuition with access to up to 8 courses carrying 40 credits (such as eight 5-unit courses) per semester. Otherwise, accommodations may be made for adult students to enroll part-time and pay a tuition fee.
Full-Time/Diploma Students: Attendance Policy
A student is considered absentee when the student fails to log in and make progress with his/her courses for a period of one week during a semester in which the student is required to be continuously enrolled.
Repeated, unremedied, unexcused absentee behavior will result in the student being declared truant, dismissed and disenrolled from the school. Refunds are not available to students that have been disenrolled as a result of truancy.
Before declaring a student truant and disenrolling the student from the school, the student will be provided with reasonable time to remedy the truancy and SVHS will undertake the following actions:
- SVHS will send absentee notices to the student and parent/guardian.
- SVHS will send notices requiring response to the student and parent/guardian.
- SVHS will schedule conference calls with the school registrar and/or the principal.
Valid excuses for absentee behavior include illness of the student, an appearance in court and attendance at a funeral service of an immediate family member.
The student and parent/guardian have the right to appeal the truancy and dismissal. Such appeal will be considered by the SVHS CEO.
Full-Time/Diploma Students: Incoming Credit Transfer Policy
SVHS will consider acceptance of credits earned from other accredited instructions. Students must submit official transcripts upon enrollment with SVHS from all other previous institutions attended for credit transfer evaluation.
SVHS students may participate in concurrent enrollment with their local community college. Credits will be evaluated for transfer upon submission of official transcripts at the completion of a college course. Students taking concurrent enrollment courses will still need to follow the continuous enrollment policy and may take up to 2 college courses per semester.
Full-Time/Diploma Students: Recommended Course of Study
The following recommended course of study is meant to provide guidance for a student towards successful completion of the requirements for graduation with a Diploma from SVHS:
- English 9
- Algebra 1 or Integrated Math 1
- Astronomy (or other science or elective course)
- Physical Education
- Spanish 1 (or other elective)
- English 10
- Geometry or Integrated Math 2
- Biology (or other science or elective course)
- World History
- Physical Education
- Spanish 2 (or other elective)
- English 11
- Algebra 2 or Integrated Math 3
- Chemistry (or other science or elective course)
- US History
- Intro to Programming (or other elective)
- English 12
- Money Math
- American Government
- College and Career Exploration (or other elective)
- Health (or other elective)
- Environmental Science (or other elective)
Full-Time/Diploma Students: Minimum Age
The minimum age for admission to our diploma program is 13 years of age.
Science labs require in-person instruction and laboratory equipment, and they are best taken offline in a traditional laboratory facility. As a purely online school, SVHS does not offer or provide science labs. Our online science courses contain interesting assignments, but they do not include science labs. We recommend students take local science camps independently over summer or whenever convenient labs are available.
As an online school with students in disperse geographical locations, it is not practical for SVHS to hold graduation ceremonies. There are some aspects of the traditional high school experience that cannot be replicated online. SVHS can’t offer graduation ceremonies and suggest students hold their own events to celebrate graduation.
Full-Time/Diploma Students: Registration Process
Full-Time/Diploma Students: Graduation Process
Students will be assigned a grade level based on credit completion:
- 9th grade 0-40 credits
- 10th grade Minimum of 40 credits completed
- 11th grade Minimum of 90 credits completed
- 12th grade Minimum of 140 credits completed
Students’ progress towards graduation will be monitored by the academic advisor at SHVS. Students will have access to a Progress Towards Graduation report with suggested course of study. Students are welcome and encouraged to meet with the academic advisor throughout their enrollment at SVHS to monitor progress towards graduation and for post high school planning purposes.
Upon completion of all required courses, the academic advisor will conduct a final transcript review and send to principal for graduation confirmation. Upon confirmation of graduation, students will be sent 1 copy of their official transcript and a SVHS diploma.
Full-Time/Diploma Students: Full-Time Enrollment Policy
There are strict rules from the state and federal legislature requiring students to engage in full-time education. Hence, to be enrolled as a full-time student, you must take at least four 5-credit courses (20 credits) in a semester (fall semester and spring semester), and you must successfully pass at least three of these courses (15 credits). If you failed to earn at least 15 credits in the previous semester, you will be unable to enroll in a new semester as a full-time student. You will be able to enroll in supplemental courses as a part-time student.
Student-to-Teacher Ratio Policy
The ratio of teachers to students shall be sufficient for teachers to respond promptly to student submissions and for teachers to provide meaningful feedback to students throughout all stages of the course and learning process. It is recognized that SVHS courses are self-paced and students are never required to attend a class at any particular point in time, student participation is spread throughout the day and throughout the semester–some students like to work in the mornings, others in the afternoons and evenings. Teachers are never required to address all students of a class at the same time, and the ratio of students to teachers in this learning environment is very different from that of a traditional brick-and-mortar school.
Probation and Dismissal Policy
A student found beyond reasonable doubt to be responsible for one or more acts of Academic Dishonesty will be dismissed and unenrolled from the course or entire program. Dismissal will act as notice of cancellation and withdrawal from such course and will trigger the SVHS Refund Procedures.
A student that disrupts a class, to the extent that other students are prevented from pursuing their studies, the disruptive student will be placed on probation, and a subsequent repeat of such disruption will lead to the student being unenrolled from the course or the entire program. Dismissal will act as notice of cancellation and withdrawal from such course and will trigger the SVHS Refund Procedures.
Identity Authentication & Login Credentials
In order to access all SVHS course materials you will create a log-in account with your own unique username and a secure password containing special characters. Each time you log in to the SVHS learning management system, you will be required to use these username/password login credentials.
Your progress through the SVHS courses, and your scores in the course tests, are tracked to your login credentials. Keep your password under strict security. Under no circumstances, should you share your login credentials with another student or anyone else.
Because we are providing you with a certificate of completion when you complete this course, we need to authenticate that you are taking the course yourself. Our courses are online, and we don’t see you face to face, but we still we need to check that you are who you say you are. The way you type is unique. You may be required to authenticate via our Typed Signature biometric authentication system which studies your typing pattern to verify your identity before you take quizzes, tests and finals.
Financial Aid Policy
SVHS does not provide or arrange financial aid for students. SVHS programs are priced at such a point that students are expected to arrange their own financing.
Although we receive no public funding, or charitable support ourselves, SVHS courses are set at a fraction of the cost of other schools, and at the same time, we successfully deliver a quality teacher-supported service. We focus our efforts on building quality courses, hiring and retaining experienced, credentialed teachers, and operating in the most cost-efficient manner possible. Prices are already set at the minimum rate and SVHS doesn’t have the luxury of being able to offer scholarships. In a sense, all our students are on our scholarship program.
Individualized Education Program (IEP) Policy
You will see that our courses and programs are self-paced and flexible to adapt to a variety of learning styles, but we are a private school, not part of any public school system, and SVHS does not formulate or implement IEP’s.
Policy for the Retention of Student Records
Student records are kept in digital format and are retained by SVHS for a period of at least ten years. Transcripts are issued by SVHS upon the student’s request when submitted on the Request a Transcript web page. SVHS can provide oral or written confirmation of registration, enrollment, or graduation status.
Policy for Disclosure of Student Records
SVHS is committed to the privacy and security of our students. Generally, SVHS will not disclose personally identifiable information from your education records unless you request a transcript. The most common exceptions to these disclosure restrictions are disclosures to university faculty or staff–school officials with a legitimate educational interest.
Authenticity of Student Work Policy
A student must perform all work personally and must not provide answers to questions or other materials to other students.
SVHS implements various systems to authenticate the identity of students, including a password-protected login system, a system that recognizes the student’s style of typing and diligent observation by SVHS teachers who look for potential changes in the style of the student’s assignment submissions.
Students are encouraged to use the Internet as an educational resource, but when using materials from another source, an appropriately formatted citation must be provided. To use the work of another without citation is plagiarism, and may lead to sanction, including suspension or expulsion from the school.
SVHS had deployed advanced plagiarism software to scan assignments and detect when work is copied from an Internet source.
Lost Work Investigation Policy
Any student claims that he/she has submitted work that was lost by the SVHS system will be taken seriously and thoroughly investigated. The following facts should be considered before initiating a Lost Work Investigation:
- The SVHS system deploys the Moodle learning management system, which has so far experienced more than 800 million course enrollments by more than 177 million students in more than 100,000 schools. Moodle does not have a track record of losing student work and any such “bug” would have a widespread impact on the Moodle community. The Moodle community consists of thousands of software developers, each with a keen interest in the integrity of the Moodle system.
- After serving thousands of students with tens of thousands of courses, no student work has ever found to have been lost by the SVHS system.
- When a student submits an assignment on the SVHS system, an email is sent to the teacher and to the student. This email trail represents a separate and independent record from the Moodle system.
- When a student submits an assignment on the SVHS system, it is processed by a third-party plagiarism company that checks if the assignment, or if any part of it, have been seen before. If an assignment has been submitted to the SVHS system once, when it is submitted for a second time, it will show a 100% plagiarism score. This third-party plagiarism system acts as an independent confirmation that an assignment has been submitted.
- The SVHS system logs all the activity of the student, recording the date and time the student performs any action in the system, together with the IP address and other information. This log file tracks when students take quizzes, submit assignments, take finals, and records this data against the student’s account.
- The SVHS system is backed up daily, and backups are retained indefinitely. The backups represent snapshots of all activity to date in the SVHS system, including logs and records of all student’s progress through all their courses.
- Video conference sessions, such as those used in the conversational language courses, are recorded and archived. We are able to review video sessions.
If you would like to initiate a Lost Work Investigation, please submit the copies of the email messages the student received when submitting the lost assignment. Also, please provide us with copies of the lost assignments.
A Lost Work Investigation involves the following activities:
- Checking the student logs and grade books in the SVHS system.
- Checking the independent email records confirming the assignment was submitted.
- Checking the independent plagiarism system to verify that the assignment has been submitted previously. A 100% plagiarism score would indicate that the assignment has indeed been submitted previously, and will show which student originally submitted such assignment.
- Where necessary, reviewing the video conference session video recordings.
- Checking backup copies of the SVHS system to investigate if there are any differences or discrepancies that would indicate that data has been lost.
- Investigating the evidence provided by the student that work was submitted and subsequently lost and corroborating this evidence with the various records and systems.
If it is discovered that the student’s claim of lost work is unfounded, and the claim was made as a result of the student failing to complete the work, the filing of the Lost Work Investigation will be deemed unethical conduct triggering the unethical conduct policy.
Unethical Conduct Policy
SVHS will suspend a student that has been found, by a preponderance of the evidence, to have acted unethically and SVHS will not provide a transcript or course credits for such a student.
Should you be eligible for a refund, SVHS will pay or credit the refund to you within 30 days.
As SVHS courses are delivered online, you will require an Internet-connected PC, Mac or another device providing Internet access (“PC”). As the materials contain a number of videos, your PC and Internet connection should be of sufficient speed to play streaming videos.
The SVHS platform supports the current version and the 2 previous major releases of the browsers listed below on a rolling basis:
Microsoft Internet Explorer (IE).
The SVHS platform supports the current version and the 2 previous major releases of the operating systems listed below on a rolling basis:
Apple Mac OS.
Processor Minimum Requirements: Any 2 GHz dual core processor or greater.
Internet Connection Bandwidth: At least 2 mbps upload and at least 4 mbps download speed.
The mission of Silicon Valley High School is to reinvent high school and engage students through innovative, relevant and compelling online programs.
SVHS and other educational institutions in California are required to disclose certain information in the form of a catalog, enrollment agreement, and performance fact sheet.
Method of Instruction
SVHS adopts a method of instruction involving self-paced courses comprising video and audio recordings, online readings and online quizzes, chapter tests and finals.
Notice Concerning Transferability Of Credits And Credentials Earned
The transferability of credits you earn at SVHS is at the complete discretion of an institution to which you may seek to transfer. If the credits that you earn at SVHS is not accepted at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institution. For this reason you should make certain that your attendance at this institution will meet your educational goals. This may include contacting an institution to which you may seek to transfer after taking SVHS courses to determine if your SVHS credits will transfer.
National Collegiate Athletic Association (NCAA)
Many of the SVHS courses have been approved by the National Collegiate Athletic Association (NCAA). Those approved courses are available on the SVHS course catalog page and on the NCAA website. NCAA has a policy of approving only certain types of core academic courses, so some electives and other courses are not eligible for NCAA approval.
Silicon Valley High School, Inc.
Silicon Valley High School, Inc. does not have a pending petition in bankruptcy, is not operating as a debtor in possession, has not filed a petition within the preceding five years, and has never had a petition in bankruptcy filed against it within the preceding five years that resulted in reorganization under Chapter 11 of the United States Bankruptcy Code (11 U.S.C. Sec. 1101 et seq.).
If you are unsure of any of the terms used to describe our programs, please contact us. We will be happy to clarify.
“$”—Unless otherwise stated, all prices are in US dollars.
“Credit”—refers to an SVHS academic unit. The credits for a course are calculated by estimating the number of hours of self-paced study.
“Academic Dishonesty”—refers to any immoral way of achieving a goal associated with an SVHS course or program. Examples of academic dishonesty include: Plagiarism: The adoption or reproduction of original creations of another author (person, collective, organization, community or other type of author, including anonymous authors) without due acknowledgment; Fabrication: The falsification of data, information, or citations in any formal academic exercise; Deception: Providing false information to an instructor concerning a formal academic exercise—e.g., giving a false excuse for missing a deadline or falsely claiming to have submitted work; Cheating: Any attempt to give or obtain assistance in a formal academic exercise (like an examination) without due acknowledgment; Bribery: or paid services; Giving assignment answers or test answers for money; Sabotage: Acting to prevent others from completing their work; Professorial misconduct: Professorial acts that are academically fraudulent equate to academic fraud and/or grade fraud; Impersonation: assuming a student’s identity with intent to provide an advantage for the student.
“Education records”—refers to records directly related to a student maintained by SVHS or by a party acting for SVHS.
Version: January 20th, 2020.
If you have any questions on these policies, please contact us.